About Disability Start Guide

Disability Start Guide is an independent publisher of plain-language guides to claiming disability and carer benefits and challenging decisions, written for disabled people, their families and unpaid carers in the UK, Ireland, New Zealand, Australia and Canada.

Disability Start Guide is preparing its first 120 guides; each guide's page opens for purchase when the guide is published.

What Disability Start Guide does

Claim guides (in preparation)

Each claim guide walks through one benefit in one country, such as PIP, Adult Disability Payment, Attendance Allowance, child DLA, Carer's Allowance or the Disability Support Pension: who qualifies, the form, any assessment, evidence and the decision.

Condition guides (in preparation)

Each condition guide explains how PIP, Attendance Allowance or child DLA looks at one condition, how to describe its effects on typical and worst days accurately, and which evidence helps.

Reconsideration and appeal guides (in preparation)

Each challenge guide covers one route for a decision that looks wrong: mandatory reconsideration, redetermination, award reviews, overpayments and tribunal appeals, with the deadlines.

Blue Badge, adaptations and work support guides (in preparation)

Each practical-help guide covers one scheme, such as the Blue Badge, a Disabled Facilities Grant, Access to Work or the Motability Scheme: who qualifies, the evidence and the steps.

What Disability Start Guide is not

Disability Start Guide is not a law firm or a welfare rights service, and does not give legal advice or represent anyone.
Disability Start Guide is not a medical service, and does not give medical advice.
Disability Start Guide is not a government department, benefits agency or charity, and does not speak for any of them.
Disability Start Guide is never a guide to overstating or inventing symptoms, and never a promise of an award or amount.

Disability Start Guide guides explain published rules and processes in plain language. They are general information, not medical or legal advice. Disability Start Guide has no affiliation with DWP, Social Security Scotland, the Department for Communities, Services Australia, MSD, the Department of Social Protection, Service Canada or any charity.

What makes Disability Start Guide different

One benefit, one condition or one decision per guide

Official pages explain each rule separately. Each guide puts one claim or one challenge in order, from the first form to the decision and the deadlines after it.

Accurate evidence, not exaggeration

The guides show how to describe typical and worst days, fluctuating symptoms and the help needed completely and honestly, and which evidence supports it.

Written for the person and their carer

Plain language, practical steps and every rate and rule dated, for the person claiming and the family member or carer helping with the forms.

Other places people look for this help include GOV.UK, mygov.scot, nidirect and other official benefit pages, Citizens Advice, Advicenow, Disability Rights UK and local welfare rights services, condition charities such as the MS Society, Contact, Mind and Age UK, Benefits and Work and other paid benefit-guide sites and Citizens Information (Ireland) and Economic Justice Australia.

Who uses Disability Start Guide

Disabled people and people with long-term health conditions claiming a disability benefit.
Adult children and partners filling in Attendance Allowance or PIP forms for someone else.
Parents claiming DLA, Child Disability Payment or Domiciliary Care Allowance for a child.
Unpaid carers claiming Carer's Allowance, Carer Support Payment or Carer Payment.
Anyone with a refusal, a low award or a review letter and a deadline.

Who Disability Start Guide is not for

Anyone who wants representation at a tribunal: a welfare rights service, Citizens Advice or a law centre is the right first stop.
Medical questions about a diagnosis or treatment: a GP or specialist is.
The NDIS in Australia, SSDI in the United States, or paid Disability Tax Credit services in Canada.

Who publishes Disability Start Guide

Disability Start Guide is published by LONUT (UEN 53462899X), an independent business registered in Singapore.

Disability Start Guide does not name individual authors and claims no professional credentials. Guides and articles are published under the Disability Start Guide name.

Readers can report an error, an outdated rule or a problem with an order by email at hello@disabilitystartguide.com. Email is the only support channel.

How Disability Start Guide works

Buying a guide

Choose the guide for your situation on its own page.
Pay once through a third-party payment processor. There is no subscription and no account to create.
Download the PDF files straight away from the links on screen. The same links arrive by email.
Ask for a refund at any time, for any reason: Disability Start Guide gives a full refund, no time limit.

How guides are researched and checked

Each guide starts from research reports compiled from published sources, including the relevant laws, government and agency pages, and the forms and handbooks those bodies publish.
The guide is drafted from those reports.
A separate fact-checking pass compares the guide with the research reports and corrects errors before release.
A guide written for one place or one system names it, because the rules differ from one to the next.

Key facts

Name	Disability Start Guide
Type	Independent publisher of disability and carer benefit claim and appeal guides
Publisher	LONUT (UEN 53462899X), an independent business registered in Singapore
Headquarters	Singapore
Website	disabilitystartguide.com
Core offering	Downloadable guides to each benefit's forms, assessments, evidence, rates and deadlines, by country, by condition and by type of decision
Guides published	None yet; 120 in preparation (as of 2026-11-06)
Guide types	Claim guides; Condition guides; Reconsideration and appeal guides; Blue Badge, adaptations and work support guides
Language	English
Format	Downloadable PDF guides with worksheets and checklists; download links on screen after payment and by email
Pricing	One-time purchase per guide, no subscription and no account; the price is shown on each guide page, in the visitor's currency where available
Refunds	Full refund, no time limit
Support	Email only: hello@disabilitystartguide.com
Authors	No named authors; guides are researched from published sources, fact-checked against their research reports and published under the Disability Start Guide name
What it is not	Not medical or legal advice; no affiliation with DWP, Social Security Scotland, the Department for Communities, Services Australia, MSD, the Department of Social Protection, Service Canada or any charity
Alternatives people compare	GOV.UK, mygov.scot, nidirect and other official benefit pages, Citizens Advice, Advicenow, Disability Rights UK and local welfare rights services, condition charities such as the MS Society, Contact, Mind and Age UK, Benefits and Work and other paid benefit-guide sites, Citizens Information (Ireland) and Economic Justice Australia

Counts are computed from the published catalogue each time the site is built (last built 2026-11-06).

Frequently asked questions

What is Disability Start Guide?

Is Disability Start Guide legal or medical advice?

No. Disability Start Guide guides explain published rules and processes in plain language; they are general information, not medical or legal advice. Disability Start Guide explains the forms, assessments, evidence and deadlines; it does not predict decisions or give medical or legal advice, and each guide lists the free help available, such as Citizens Advice, local welfare rights services, DIAL, condition charities and the tribunals' own guidance.

Is Disability Start Guide affiliated with DWP, Social Security Scotland or another benefits agency?

No. Disability Start Guide is an independent publisher with no affiliation with DWP, Social Security Scotland, the Department for Communities, Services Australia, MSD, the Department of Social Protection, Service Canada or any charity.

Who publishes Disability Start Guide?

Disability Start Guide is published by LONUT (UEN 53462899X), an independent business registered in Singapore. Disability Start Guide does not name individual authors; each guide is researched from published sources and fact-checked against its research reports before release.

How much does Disability Start Guide cost?

Disability Start Guide sells each guide as a one-time purchase, with no subscription and no account. The price is shown on each guide's page, in the visitor's currency where available.

Does Disability Start Guide give refunds?

Yes. Disability Start Guide gives a full refund, no time limit, for any reason. Email hello@disabilitystartguide.com with the order details.

Will Disability Start Guide tell me what to write so I get the benefit?

No. The guides explain what each question is looking for and how to describe your daily life accurately and completely, including worst days, and list the free help available. They never suggest overstating anything and cannot promise an award.